We all have choices in life, but one of the most important is how we communicate with others. While we often assume our words are clear and constructive, the reality is that communication is 10% what we say and 90% how it’s received.

I recently had an experience that made me rethink my approach. Speaking in a forthright, honest manner, I believed I was delivering a message that would lead to a better outcome. But what I failed to consider was how my words were perceived by the recipient—someone with a different communication style. Instead of clarity, I unintentionally created tension.

This moment of reflection reminded me of a simple but powerful truth: effective communication requires more focus on how we impact others rather than just our own intent. Recognizing my misstep, I reached out, took ownership, and apologized. The response wasn’t in my control, but my growth was.

The key takeaway?
When we shift our focus from self-regard to the impact we have on others, we become better communicators, better professionals, and ultimately, better humans. Because in the end, communication isn’t about being heard—it’s about being understood.

#EffectiveCommunication #SelfAwareness #PersonalGrowth #Leadership #EmotionalIntelligence

Clean Up Your Books
Due diligence is one of the most thorough parts of selling a business, and buyers will scrutinise every detail to avoid hidden risks. One major red flag? Messy financials. Ensure your books are impeccable by working with your accountant to address any discrepancies and create consistent, easy-to-understand records. Gather operational documents like contracts, leases, and agreements to present a well-organised business.

Golden Nugget: Well-organised, transparent financial and operational records are essential for surviving due diligence.

2005 was a year of highs and lows for New Zealand. The passing of former Prime Minister David Lange left a nation mourning, while Helen Clark held onto power amidst political tensions. Music lovers enjoyed releases from Fat Freddy’s Drop and Brooke Fraser, while Peter Jackson’s King Kong dominated cinemas. On the sporting front, the All Blacks crushed the Lions, but the Black Caps struggled. Tragedy struck with the heartbreaking case of Nia Glassie, a stark reminder of the challenges facing our society.

Succession is a delicate subject for SME owners everywhere at some time either soon or far. It’s inescapable.

The Makings of a Great Boss: Bossing 101
Running a business isn’t easy, and leading a team can be even harder. However, the difference between a struggling workplace and a thriving one often comes down to leadership. A great boss isn’t someone with all the answers but someone who communicates clearly, leads by example, invests in their team’s growth, fosters a positive culture, and remains adaptable in challenging times. By focusing on these five key areas, SME owners can create a more productive, aligned, and resilient team that sticks around for the long haul. Read on to learn how small changes can make a big impact.

When Lee received an NPS score of +2, he felt like his customers had turned against him. But with John’s expert insights, he realised the score was not a disaster—it was a golden opportunity. By analyzing the data and addressing customer feedback, Lee could drive meaningful improvements and boost customer loyalty.

1999 was a watershed year for New Zealand, featuring political firsts, cultural milestones, and social progress. From Helen Clark's rise to leadership, the lowering of the drinking age, and groundbreaking trans rights, to iconic TV ads and music hits, this year left an indelible mark on Kiwi history.

Long-term customer and supplier relationships can be both an asset and a liability when exiting a business. If these relationships rely too much on the owner, they could pose risks for future operations. Transitioning these connections to your team and ensuring solid contracts are in place can increase business value and buyer confidence.

What Do Your Customers Really Think of Your Business?
Understanding your customers’ loyalty is critical for long-term success. That’s where the Net Promoter Score (NPS) comes in—a simple but effective way to measure satisfaction and identify areas for growth. NPS divides customers into Promoters, Passives, and Detractors based on their likelihood to recommend your business. By calculating your NPS, you gain actionable insights to enhance your service, improve loyalty, and drive business growth. Start unlocking the power of customer feedback today!

Think Like a Buyer When Selling Your Business
When preparing to sell, think like a buyer. Buyers look for businesses that are profitable, scalable, and low-risk, with smooth operations independent of the owner. Ensure well-documented processes, a strong management team, and stable financials. Position your business as a growth opportunity by showcasing expansion potential in new markets, products, or services. Transparency is key—address hidden liabilities or financial irregularities upfront. Build buyer confidence and attract serious offers by preparing your business strategically.

In this chapter, Lee explores the untapped potential within his business, guided by strategic brainstorming and a focus on actionable growth ideas. From deepening client relationships to exploring new markets, this roadmap outlines practical steps for success and innovation.

Explore the defining moments of New Zealand in 1963, a year of dramatic social change, record-setting achievements, and sobering tragedies. Discover how events like the Brynderwyn Hills bus crash, Bob Charles’ golfing triumph, and the formation of Massey University left an indelible mark on Kiwi history.

Boost your business's sale price by unlocking hidden value. Optimize operations, streamline costs, and explore untapped opportunities for significant growth before exiting.

A heartwarming scene by the riverbank, where friends come together to savour tea, scones, and amiable conversation, embracing the joy of togetherness.

What was New Zealand up to in 1962? From backyard BBQs to big political moves, discover the key moments shaping Aotearoa during this dynamic year.

Discover how one business owner transformed his company's potential by focusing on efficiency and strategic growth. By asking the right questions and leveraging existing resources, he achieved a remarkable boost in sales and profitability. This story offers valuable insights for entrepreneurs seeking sustainable business growth and long-term value creation.

A strong management team makes your business more attractive to buyers and allows you to step back gradually. Identify key players, invest in their growth, and empower them to take on greater responsibility. Clear roles and documented processes are crucial to ensuring the business thrives without you.

Learn how Lee's 5-year exit programme strengthens leadership, systemises processes, builds client relationships, and secures financial growth to prepare for a seamless transition.

Rushing your business exit can cost you. Allocate 3-5 years for preparation to optimize value, fix weaknesses, and ensure a smooth transition. Avoid leaving money on the table!

Feeling trapped by the weight of his business's future, Lee makes a late-night call to John, his trusted advisor. Faced with tough decisions—succession, sale, or stepping back—John offers clarity: focus on preparation, not pressure. With time on his side, Lee finds a renewed sense of purpose in getting the business into its best shape.